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FAQ (Frequent Asked
Questions)
- What happens if I selected an item and
put into the shopping cart but do not
proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a period
of 4 hours for further execution by user.
After this period, the merchandise would be
taken out from the cart (quantity be reduced
to 0 upon checkout) and be available for
other customers.
- When will I be billed?
Your credit card will not be billed until
your order is ready to be shipped out.
Please note that all products are subject to
availability.
- Do I have a choice in currency payment?
At Flaming Pear Sdn Bhd , we only transact in U.S.Dollar (USD), Singapore (SGD) and
Ringgit Malaysia (RM).
- What if I want to return my product?
Please refer to our
Returns Policy
- Is my privacy protected?
Please refer to our
Privacy Policy.
- Is my credit card information secure on
the Internet?
We work to protect the security of your
information during transmission by using
Secure Sockets Layer (SSL) software, which
encrypts information you input. As for
credit card information that you entered
during the purchasing process, it would pass
through our site to payment provider that we
use; it is invisible to us.
Please refer to our
Privacy Policy for more details.
- When do I expect to receive the
merchandise?
Orders received will be processed
immediately. Estimated delivery time depends
on the destination address. To calculate the
delivery time, we add the time it takes for
your ordered merchandise to arrive at our
warehouse from our supplier and the time
needed for the delivery agent to deliver to
your designated addresses. The following is
an estimated time of delivery.
Standard shipping: 3 - 4 business days.
Please note that we do not deliver to P.O.
Box addresses.
- Can I purchase the good without going
through the online catalogue ?
You can contact our office at +603.8320 1545
and inform us the item you wish to purchase.
From there, we will inform you the amount
the you need to pay and payment can be made
via Bank Deposit into our account. Once
payment is made, we will proceed to make
arrangement for delivery.
- Do you accept cheque payment ?
Basically, the products on the site can only
be purchased and paid online using VISA
Card/MasterCard. You will not be able to
complete the transaction without choosing a
payment gateway.
- If you wish to make
payment via cheque or cash it can be made through the offline payment selection in your shopping cart.
-
An email advising our bank account details for deposit, download procedures and shipping information (where applicable) will be automatically sent to you on checkout.
Will I will be able to view the total
Shipping Charges when I checkout ?
Yes
- How soon can I expect the goods after I
purchased online ?
The goods will be delivered within 5 days
from the date of your order.However,in the event
that some of the products are out of stock, we will contact
you to inform you the new delivery schedule
and have your confirmation to proceed with
the purchase.
- How will the purchased items be
delivered ?
Depending on the weight, size and location
of delivery, we will use either courier
services, Pos Laju, our delivery van or
third party transport services to deliver
your goods.
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